“Holly, we all agree that this move would not have been possible without your assistance. After all, what are the odds that a family with limited resources would come out victorious in this competitive environment? Once you learned that the listing we wanted was to generate multiple offers, I was impressed that you developed a strategy to ‘sell’ our purchase offer to the owner. The manner in which you personalized our offer is a classic example of your ability to effectively utilize psychology in real estate transactions.
When we met months ago to begin an East Bay home search, it quickly became apparent that you made the effort to really understand our needs and concerns. We were sad when the East Bay search ended because we had developed an immediate comfort level with you; a comfort we hadn’t felt during our year-long search in San Francisco. When we stumbled on our Noe Valley ‘dream home,’ we were excited that you accepted the challenge to represent us outside of your usual territory.
When the seller began to make the transaction difficult, your experience as a diplomatic, yet tough, negotiator shone. You represented our interests ahead of all others when the issues became contentious. I was glad to have you on my side during the altercations between the seller and her own agent.
Since we elected to purchase our new home prior to selling our old home, we knew we needed an aggressive and intelligent agent to complete the move. We never doubted your capabilities and we are convinced that it was your experience and marketing and marketing plan that sold our Eureka Valley house so quickly, for such a great price. Your sense of humor helped alleviate our stress as well.
We appreciate all you have done for us. Please feel free to share this letter with prospective clients.”
– Marty Chetaitis, San Francisco